1. Introduction

LV8 Health ("we", "our", or "us") is a private health organization providing personalized wellness, fitness, and clinical concierge services. We are committed to safeguarding the privacy and personal data of our clients, whether gathered via digital platforms, direct consultations, or third-party integrations. This Privacy Policy outlines how we collect, use, share, and protect client data across all our services.


2. Scope of This Policy

This policy applies to all personal and health-related information we collect, including:

  • Through our website, mobile applications, or wearable integrations (e.g., Garmin, Apple Health, etc.)
  • During client onboarding and concierge service interactions
  • Via lab testing, diagnostics, fitness assessments, and telehealth sessions
  • From email, phone, or in-person communication with LV8 Health staff

3. Information We Collect

Depending on your engagement with LV8 Health, we may collect:

A. Personal Identifiable Information (PII)

  • Full name, date of birth, email, phone number, address
  • Payment information (e.g., credit card details, billing address)
  • Emergency contacts or relevant family history

B. Health and Wellness Data

  • Medical history and health assessments
  • Vitals and biometric data (e.g., heart rate, weight, sleep, blood pressure)
  • Lab test results, prescriptions, and treatment notes
  • Lifestyle inputs, mental health assessments, and coaching records
  • Activity and fitness data from integrations with third-party services (e.g., Garmin Connect, Apple Health, Oura)

C. Technical and Device Data

  • IP address, browser/device type, and OS
  • App usage and interaction metrics
  • Cookies and tracking data when visiting our website


4. How We Use Your Information

We use your information to:

  • Provide personalized health concierge and wellness services
  • Create and manage your health profile and treatment plan
  • Monitor health progress and adjust care accordingly
  • Enable syncing and visualization of health data through our apps
  • Communicate with you about services, scheduling, and recommendations
  • Conduct research, analytics, and service improvement (in de-identified form)


5. Sharing and Disclosure of Information

We may share your data only under the following circumstances:

  • With your consent, for example when coordinating with specialists or your primary care physician
  • With authorized LV8 Health team members involved in your care
  • With trusted vendors and technology partners who support our platform, bound by data protection agreements
  • To comply with legal or regulatory obligations, such as responding to subpoenas or law enforcement requests
  • During business transfers, such as a merger, acquisition, or asset sale (with notice provided)

We never sell your personal or health data to third parties.


6. Your Rights and Choices

You have control over your data. You may:

  • Access or correct your personal or health information
  • Withdraw consent for specific data uses
  • Request deletion of your data (subject to legal retention requirements)
  • Revoke access to third-party integrations (e.g., Garmin) at any time via your account settings
  • Opt out of marketing or non-essential communications

To exercise your rights, contact us at concierge@lv8.health.


7. Data Security

We implement strong technical and organizational safeguards, including:

  • Data encryption (in transit and at rest)
  • Role-based access control
  • Routine system monitoring and intrusion detection
  • Secure authentication for client-facing platforms

Despite our efforts, no method of transmission is 100% secure. We encourage clients to maintain strong password hygiene and report any suspicious activity.


8. Data Retention

We retain your data only for as long as needed to:

  • Deliver and manage your health services
  • Fulfill legal and regulatory obligations
  • Support your continuity of care and future access

You can request early deletion of data via our support channels.


9. Children’s Privacy

LV8 Health services are not directed to children under the age of 13. If we discover that a child’s information has been collected in violation of applicable laws, we will take prompt action to delete it.


10. Third-Party Integrations

Our platforms may include optional integrations with third-party services (e.g., Garmin Connect, Apple Health). These services are governed by their own privacy policies. Data shared via such integrations is handled with the same care as directly collected information.

You can manage connected accounts at any time from within the LV8 Health platform.


11. International Data Transfers

If you access our services from outside your country of residence, your data may be transferred and processed in jurisdictions with different data protection laws. In such cases, we apply appropriate safeguards to ensure adequate protection.


12. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page reflects the latest revision. Major changes will be communicated to you via email or in-app notification.



13. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

LV8 Health
Email: concierge@lv8.health
Address: 1037 Woodfield Rd Suite 100, Schaumburg, IL 60173, United States
Phone: +1 847-306-9337